Papers with question-answer-based chain-of-thought
Turning Conversations into Workflows: A Framework to Extract and Evaluate Dialog Workflows for Service AI Agents (2025.findings-acl)
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Prafulla Kumar Choubey, Xiangyu Peng, Shilpa Bhagavath, Caiming Xiong, Shiva Kumar Pentyala, Chien-Sheng Wu
| Challenge: | Existing workflow extraction methods for service agents are time-consuming and outdated, causing inconsistent and inconsistent results. |
| Approach: | They propose a framework for extracting and evaluating dialog workflows from historical interactions. |
| Outcome: | The proposed framework improves workflow extraction by 12.16% over baseline. |